How to apply for refund / how to cancel order (order uncompleted)?
2025-01-22 12:23:05
Dear customer,
If your order has been paid but still not shipped, please follow the steps for cancellation.
STEP 1. Open Kilimall APP, login ---Account at My Orders.
STEP 2. Tap on "To be shipped" Or" Shipped"; View the relative order.
STEP 3. Tap on "Cancel&Refund".
STEP 4. Choose the reason for the refund, then Tap on "Cancel/Refund".
(Check the images below)
If you have you have already singed the order and would like to apply for after sale, please refer to FAQ
- How to cancel "To be shipped " order?
- How to cancel "shipped " order?
(If you cannot find the ”Cancel/Refund“ button in the second step,
it means that the order has been collected by the pickup point and cannot be cancelled.)
- How to check refund status for the canceled order?
Any challenge on the application you can contact Customer Service via APP message.