Dear customer, 

If your order has been paid but still not shipped,  please follow the steps for cancellation. 

STEP 1. Open Kilimall APP, login ---Account at My Orders.
STEP 2. Tap on "To be shipped" Or" Shipped"; View the relative order.
STEP 3. Tap on "Cancel&Refund".

STEP 4. Choose the reason for the refund, then Tap on "Cancel/Refund".

（Check the images below）

If you have you have already singed the order and would like to apply for after sale, please refer to FAQ

- How to cancel "To be shipped " order?

- How to cancel "shipped " order? 

（If you cannot find the ”Cancel/Refund“ button in the second step,

 it means that the order has been collected by the pickup point and cannot be cancelled.)

- How to check refund status for the canceled order?

Any challenge on the application you can contact Customer Service via APP message.