• Q1: What happens to my previous orders, previous aftersale before updating the APP? 

- For orders placed after updating the APP:

1.Please continue to track your order through the App->Account->My Orders> To be shipped or Shipped> Track My Order

2. Please continue to  apply for after-sales through the App->Account->My Orders> Return/refund> Apply 

 -For orders placed before updating the APP:

1.Please track your past orders in App Account> Click on Order Query (old version)>Orders instead of My orders or use the track link>> https://m.kilimall.co.ke/orderquery

2.Please check after-sale or apppy after-sale  in App Account> Click on Order Query (old version)>Return/Refund instead of My orders 

• Q2: What features are been added to the new App? 

A. More econimic on the shipping fee. The new UI design, new iOS App release, easy product search( Can even search with product code) etc. 

• Q3: What features are temporarily not available? 

A. Currently function like: Ask friend to pay, Invite friend and earn, Groupbuy, Kilimall Coin redemption, Old App chat history, Shopping vouchers from old version App, Modify product comment. We will work closely with Tech team to bring more features for fun shopping. 

• Q4: What are the major difference UI between new and old App? 

A. We tried our best to make sure our customer don't find challenge for using the new version, however page like order details are slight different as showing from below. 

• Q5: How to know if I am using the latest App? 

A. Check from Google play if there is pending update/ Check from Kilimall App->Account-Settings  if it is showing above 5.0. Also the order number usually  starts with digital 4XX.