Seller Policy and GuidelinesEnglish
Refund and Return Timelines
2024-09-18 12:03:40
How long will I receive a refund?
We will complete the refund within 1-3 working days when the quality check/ refund approved.
-Refund only : total 1-5 days
-Return & Refund: total 7-10 days from return received
-Exchange: total 7-15 days from return received
-Repair: it depends on service center repair time, total 30- 50 days from return received (we suggest you confirm with service center)
The specific refund methods are as follows:
| Country | Payment method | Refund Channel | Refund time |
| Kenya | Direct M-PESA | Mpesa/ Wallet (if Mpesa account imcompleted or unvalid) | within 24 hours |
| Account Blance (Withdraw takes another1- 3 days) | Account Balance | within 24 hours | |
| iPay（Bank card, mobile money, airtel) | iPay | 3-5 days | |
| Pastack（Bank card) | Pastack | 7-12 working days |
