Seller Policy and Guidelines

Refund and Return Timelines

2024-05-07 08:59:16

How long will I receive a refund?

We will complete the refund within 1-3 working days when the quality check/ refund approved.

-Refund only :  total 1-5 days 

-Return & Refund: total 7-10 days from return received

-Exchange: total  7-15 days from return received

-Repair: it depends on service center repair time, total 30- 50 days from return received (we suggest you confirm with service center)

The specific refund methods are as follows:  

Payment methodRefund ChannelRefund time
Direct M-PESA Mpesa/ Lipa-walletwithin 24 hours
Account Blance (Withdraw takes  another1- 3 days)Account Balancewithin 24 hours
iPay(Bank card, mobile money, airtel)iPay3-5 days

aftersale return progress