Seller Policy and GuidelinesEnglish
Refund and Return Timelines
2024-05-07 08:59:16
How long will I receive a refund?
We will complete the refund within 1-3 working days when the quality check/ refund approved.
-Refund only : total 1-5 days
-Return & Refund: total 7-10 days from return received
-Exchange: total 7-15 days from return received
-Repair: it depends on service center repair time, total 30- 50 days from return received (we suggest you confirm with service center)
The specific refund methods are as follows:
| Payment method | Refund Channel | Refund time |
| Direct M-PESA | Mpesa/ Lipa-wallet | within 24 hours |
| Account Blance (Withdraw takes another1- 3 days) | Account Balance | within 24 hours |
| iPay（Bank card, mobile money, airtel) | iPay | 3-5 days |
