Seller Policy and Guidelines

How to apply for Aftersale /Return ? (Order completed)

2025-01-22 10:12:38

Before you choose aftersale, you can also talk to seller for problem settlement. Visit here and refer to the after sale policy

Quick Reply( Q&A ): see here->

. ⭐️How to apply aftersale/ refund? ⭐️

  • App: Kilimall App->Account->Refund/ Aftersale
  • iOS/ Wap: Kilimall site: Kilimall Wap ->Account->Refund/ Aftersale
  • PC: Kilimall PC/->My Account->Complete orders->Aftersale

More details refer to following

1.Open the Kilimall App and go to Account.2.Select Aftersale & Refund and choose the relevant order from the "Can Apply" list.3.Complete your aftersale application by providing all necessary details, including photos. If you encounter any challenges during the application process, please don’t hesitate to contact us. We’re here to assist you.(Our hotline  0709924484)


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Detailed steps guidance

To check your previous aftersale orders ( before 10th Jan), please refer to Return/ Aftersale-> Processing-> Top